Monthly Package
Comprehensive Mental Health Support: Fortnightly Sessions & On-Demand Care.
Introducing our monthly on-call support package!
- Holistic Mental Wellness: We offer a comprehensive approach to mental health care, combining the benefits of regular therapy sessions with the accessibility of on-demand support.
- Fortnightly Sessions for Deep Work: Engage in meaningful therapeutic work with Adam Kreuzer through consistent fortnightly sessions, providing a dedicated space for exploration, healing, and growth.
- 24/7 Peace of Mind: Life’s challenges don’t stick to a schedule. Our monthly on-call support package provides access to real-time guidance for stressful situations, anxious moments, and everything in between – whenever they arise.
- Direct Access to Expert Support: Connect directly with Adam Kreuzer via the secure and encrypted Signal app, outside of scheduled sessions, for immediate support and practical strategies. Get the help you need, when you need it most.
- Personalized Support Tailored to You: Our on-call support complements your regular fortnightly therapy sessions, providing a continuous support system to help you implement strategies and navigate challenges in real-time.
- Proactive Mental Wellness: Don’t wait for your next appointment. Our on-call support empowers you to address challenges as they happen, promoting proactive mental wellness and building resilience.
- Start with a Discovery Session: All new clients begin with a mandatory 60-minute Discovery Session ($250) to ensure we understand your needs and tailor a support plan that works best for you, including access to our fortnightly sessions and on-call support package.
Monthly on-call support package details:
| Services provided | Monthly fee | Package cycle | Payment options |
| Provided on application | Renewable every three months | Invoice sent on the 21st of each month for the following month arising |
For more information about the Signal App, please visit their website: https://signal.org/
Ready for Continuous Mental Health Support? Book Your Discovery Session Today!
Contact Adam Kreuzer now to kick off the process, via adam@dorfen.com.au or (03) 8786 7416.
Frequently asked questions (FAQ’s)
Why an on-call mental health support package instead of just paying per session?
- Uninterrupted Focus on You: The monthly retainer frees me to dedicate my energy to providing you with the highest quality support, not watching the clock. It’s about your progress, not billable hours.
- Dedicated Support, No Matter What: Life throws curveballs. The retainer provides a buffer for those times when you need extra support, ensuring I can fully focus on your unique challenges without any time constraints.
- Flexibility for Your Best Outcome: This approach allows for a more natural and adaptable therapeutic process, leading to more effective and lasting results. I’m deeply committed to providing comprehensive mental health support, and this structure allows me to do that best.
How much additional support is included?
- Tailored Support for Your Needs: If your needs are particularly high in a given month, we’ll discuss it together and agree on any additional fees that are fair and reasonable for both of us. My priority is ensuring you get the support you need.
- Transparent Communication: This typically applies when support exceeds approximately three hours per month outside of your regular fortnightly sessions. We’ll keep the lines of communication open and transparent about any additional costs.
What if I need extra sessions too?
- Additional Sessions Available: Absolutely! Individual or couples’ sessions (60 minutes each) can be easily added as needed.
- Simple, Transparent Billing: These additional sessions will be added to your monthly invoice, so everything is clear and easy to manage.
Can I set up automatic payments or direct debit?
- Effortless Payment Options: Yes! Once you’ve decided to move forward with the monthly on-call support package, we’ll reach out to set up a convenient automatic payment arrangement that works best for you.
Cancellation Policy (Updated February 17th 2025):
(i) Invoice (and Zoom login details) for your fortnightly counselling sessions will be emailed to you prior to your scheduled day and time for the upcoming monthly period. This invoice is required to be paid by the 28th of each month, for the upcoming monthly period.
(ii) If you don’t make payment within this timeframe, Dorfen reserves the right to cancel your allocated fortnightly counselling sessions accordingly.
(iii) If you cancel your counselling session within this 24-hour period and have already made payment, unfortunately a refund is not provided for these purposes and you will forfeit that respective session as part of your monthly allocation.
(iv) If you cancel your counselling session within this 24-hour period and are able to provide a valid medical certificate, a different suitable time will be offered for that session accordingly.
(v) If Dorfen cancels your counselling session due to any reason that they are solely responsible for, we have an obligation to reschedule to a mutually convenient time in the future.
(vi) Dorfen also reserves the right to change the day and time of your scheduled counselling session due to unforseen circumstances, with as much notice as possible to be provided to the client should this unfortunately occur.
(vii) If you fail to attend your counselling session at the allotted time for whatever reason without providing any prior notice, your fees will be allocated for that session accordingly and you are ineligible for a refund or reschedule.
(vi) If you wish to opt out of the on-call mental health support package, you can do so with one month’s notice in writing in the final month of your current agreement cycle. Please note that this operates on a quarterly cycle.
If you have any questions about our cancellation policy, please email: adam@dorfen.com.au